Free visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
Before
After
Before
After
Before
AfterThe DryMark Restoration West Palm Beach Guarantee
We stand behind every job we do in West Palm Beach with a signed, written guarantee, not a handshake. Our 365-Day Done Right Promise means that if something we repaired or rebuilt isn’t right, we come back and make it right. No arguments, no runaround, no “that’s not in the scope.” This isn’t a marketing line we paste on trucks. It’s Haven Standard, Clause 7, and it appears on every contract we sign. Since 2011, we’ve restored over 12,000 homes, and every single one left with a written price agreed before work started, a photo record of what we found and what we did, and this warranty in hand. In West Palm Beach’s climate, where humidity can hide problems for weeks, that documentation matters as much as the work itself.
What’s Covered
- Workmanship on every trade we perform. Whether we’re running Injectidry hose through your walls to dry studs without demolition, or rebuilding a kitchen after a fire, the labor and materials we install are covered for 365 days against defects in our execution. If a seam opens, a finish fails, or a dried wall reads wet again on our meters, we return and fix it.
- Parts and equipment we supply. We deploy professional-grade drying systems from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry on West Palm Beach jobs, and we document serial numbers, run hours, and placement in your photo record. If a dehumidifier we placed fails to perform because of our setup error, not because the building envelope changed, we correct it at our cost.
- Cleanup and protection of your property during work. Our crews arrive in uniform, background-checked, and named on your work order. We lay protection, contain work zones with sealed poly barriers, and HEPA-vacuum before we leave. If we track contamination from a sewage job into clean areas, or leave drywall dust where we shouldn’t, we return and remediate our own mess.
- On-time arrival and schedule communication. For scheduled reconstruction and cleanup work in West Palm Beach, we commit to arrival windows we can keep, and we call if traffic on I-95 or a prior job’s hidden damage pushes us. Emergency water and mold calls are triaged by live dispatch 24 hours a day, 7 days a week, with no voicemail trees.
- Honest, upfront pricing with zero scope creep. Haven Standard, Clause 1: we deliver a written price before any work starts, every time, with no exceptions. Once you sign and we begin, the price doesn’t change because we “found something else” unless you authorize additional work in a new written scope. This is the guarantee that protects you from the most common complaint in restoration.
Our Satisfaction Promise
If you’re not satisfied with our work in West Palm Beach, you call Alicia Brennan directly at (561) 290-5060, or you tell the technician still on site. We don’t route complaints through an offshore call center or make you wait for a “quality assurance” callback that never comes. Here’s what happens next.
First, we review your photo record and drying logs, which you already have in hand. We compare the final moisture readings to the baseline we established, check the psychrometric data, our daily vapor pressure differential calculations, and the material classifications we assigned to your affected surfaces. If the numbers don’t support the outcome you see, we explain them until they make sense. If the numbers show we missed something, we schedule the fix within 48 hours for non-emergency items, same day if water is still moving or mold is active.
Second, we don’t charge for the return trip or the correction labor. Haven Standard, Clause 7 covers both. Third, if we can’t make it right to your satisfaction, we document why, release you from any further obligation, and coordinate with your insurer if they’re involved. We’ve done this since 2011 because Alicia Brennan built this company after watching homeowners lose claims to documentation gaps. The guarantee only works if it’s easier to honor than to fight.
Before
AfterLicensed & Insured Backing
A warranty on paper is only as good as the company standing behind it. DryMark Restoration West Palm Beach is state-licensed, insured, and bonded, and we carry the coverage levels required for work in Palm Beach County’s permitting jurisdictions. That matters when we’re running tertiary drying in a high-rise on Flagler Drive, or when a sewage backup job requires us to handle Category 3 water under Florida Department of Health guidelines. Our license numbers are available on request, and our technicians arrive with theirs visible on their work orders.
Insurance is where most guarantees actually get tested. We carry general liability, pollution liability for mold and sewage work, and workers’ compensation. If a technician is injured in your home, or if our drying equipment causes an electrical issue, you’re not paying out of pocket or fighting your own homeowner’s policy. We also coordinate direct billing with your insurance adjuster, and we produce the IICRC, RIA, and IFA-standard documentation that turns restoration invoices into payable claims. In West Palm Beach, where a single water loss can run $15,000 to $40,000 depending on finish materials and whether we’re drying original Terrazzo or engineered flooring, that coordination is part of the guarantee too.
Our equipment is maintained, calibrated, and documented. Our drying logs include daily psychrometric readings, so if an adjuster questions whether we ran dehumidifiers long enough, we have vapor pressure differential trends to answer with. If a competitor’s estimate seems low, Haven Standard, Clause 3: bring us their written quote and we’ll review it at no charge. We’ll show you what’s missing, what’s optimistic, and what West Palm Beach’s humidity actually requires for a dry building envelope.
How to Start a Claim Under Our Guarantee
Call (561) 290-5060. A live person answers, 24 hours a day, 7 days a week. Describe the issue. We’ll pull your job file, review the photo record and drying logs we left with you, and schedule a return visit if warranted. For emergency reactivations, water moving again, or mold regrowth, we prioritize same-day response in West Palm Beach and surrounding Palm Beach County. For finish or cosmetic issues on completed reconstruction, we schedule within 48 hours. All guarantee work is documented with new photos, new readings, and a signed completion statement, just like the original job.
Written by Alicia Brennan, Owner at DryMark Restoration West Palm Beach, serving West Palm Beach since 2011.